Order Processing
Orders are processed the same or next business day. A shipment confirmation email with tracking number will be sent no later than the following business day after your order ships.
Please double-check your billing address and shipping address when placing your order — address mismatches are the most common cause of processing delays.
Shipping Rates
Shipping is flat rate based on order total. Free shipping applies to orders $50 and above shipping to the contiguous 48 states.
Contiguous United States (48 states)
| Order Total | Shipping Cost |
|---|---|
| $0.00 – $24.99 | $4.99 |
| $25.00 – $49.99 | $7.99 |
| $50.00 and up | Free |
Alaska and Hawaii
| Order Total | Shipping Cost |
|---|---|
| $0.00 – $24.99 | $7.99 |
| $25.00 – $49.99 | $9.99 |
| $50.00 – $99.99 | $15.99 |
| $100.00 and up | $19.99 |
Free shipping does not apply to Alaska or Hawaii orders.
Delivery Transit Times
Once your order ships, estimated delivery times depend on the carrier and destination:
- USPS Ground Advantage — 2 to 5 business days
- USPS Priority Mail — 1 to 3 business days
- UPS Ground — 1 to 7 business days depending on distance from our warehouse
Carrier selection is at our discretion. Your shipment confirmation will identify the carrier and provide your tracking number.
PO Boxes
We ship to PO boxes via USPS. UPS cannot deliver to PO boxes — orders shipping to a PO box address will be sent via USPS Ground Advantage or Priority Mail.
International Shipping
TBOTECH ships to US addresses only. We do not offer standard international shipping. Customers in Canada interested in non-weapon products may contact us directly at customerservice@tbotech.com to inquire about availability.
Freight Forwarding
We do not ship to freight forwarding companies. Orders with a freight forwarding address will be canceled and the transaction voided or refunded.
Lost or Stolen Packages
Once an order is marked Delivered by the carrier, the shipment is considered successfully completed. TBOTECH is not responsible for packages lost, stolen, or misdelivered after the carrier confirms delivery.
If your tracking shows Delivered but you haven't received your package:
- Check with household members, neighbors, or your property manager
- Contact your local post office or UPS with the tracking number — USPS can confirm GPS coordinates of the delivery location
- File a Missing Mail Search or Mail Theft Report with USPS or local authorities
TBOTECH cannot reship or refund orders confirmed as delivered by the carrier.
Product Restrictions
Some products — including stun guns and pepper sprays — are restricted in certain states. Review our Shipping Restrictions page for current restrictions before ordering.
Questions
Contact us at customerservice@tbotech.com or use the contact form.